3pitt Frequently Asked Questions

3pitt requires a clear copy of your National Identity Card (CNIC) for identity verification. Depending on your transaction history, we may also request a recent proof of address and a screenshot of your registered payment method (JazzCash, EasyPaisa, or bank account). KYC must be completed before your first withdrawal is processed.

The minimum age to register and play on 3pitt is 21 years. This is strictly enforced through our KYC process. Any account where the registered player is found to be under 21 will be immediately suspended, all funds returned, and the matter escalated as required under our international gaming licence obligations.

Click the "Forgot Password" link on the 3pitt Login page. Enter your registered email address and we will send a secure password reset link within a few minutes. If you do not receive it, check your spam folder. If the problem persists, contact our support team at [email protected] and we will verify your identity and assist you manually.

No. Each player is permitted one account only on 3pitt. Duplicate accounts are a violation of our Terms and Conditions and will result in both accounts being suspended and any balances forfeited. If you have accidentally created two accounts, contact [email protected] immediately to resolve the situation before it affects your funds.

To permanently close your account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will verify your identity, process any remaining PKR balance as a final withdrawal, and close the account within 48 hours. Permanent closure is separate from self-exclusion — both options are available.

3pitt offers a wide catalogue of slot games including popular titles like Mahjong Ways and Monster Plinko, alongside hundreds of other video slots from leading international game studios. Games range from classic 3-reel slots to modern multi-payline video slots with bonus rounds, free spins, and progressive jackpots — all playable in PKR.

Yes. 3pitt's cricket betting section covers Pakistan Super League (PSL) matches, international Test series, ODIs, and T20 tournaments involving the Pakistan national team. You can place bets on match winners, top run scorers, wicket takers, and a range of in-play markets — all in PKR with competitive odds updated in real time.

Yes. The 3pitt platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, place cricket bets, make deposits and withdrawals, and manage your account directly from your mobile browser without needing to download a separate app. The experience is smooth on both Wi-Fi and mobile data.

All games available on 3pitt use certified Random Number Generator (RNG) technology, ensuring that outcomes are completely random and cannot be manipulated. The platform operates under an international gaming licence whose conditions include regular independent auditing of game fairness. Return-to-player (RTP) information for each game is available within the game interface.

3pitt operates under an international gaming licence, which governs all aspects of the platform including player protection, fair play, and financial security. The licence imposes strict obligations on responsible gaming, KYC compliance, and data protection. Players are responsible for ensuring that accessing online gaming platforms complies with the laws of their local jurisdiction.

To self-exclude, email [email protected] with the subject "Self-Exclusion Request" from your registered email. Specify whether you want a fixed-term exclusion (minimum 6 months) or a permanent exclusion. Your account will be deactivated within minutes, all promotional communications will stop, and your remaining PKR balance will be returned to your registered payment method. See our Responsible Gaming page for full details.

3pitt provides a full suite of free responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and full self-exclusion. All tools are accessible via your account settings or by contacting our 24/7 support team. Reducing any limit takes effect immediately; increases require a mandatory 24-hour delay. Visit our Responsible Gaming page to learn more.

The 3pitt support team is available 24 hours a day, 7 days a week including Pakistan public holidays. You can reach us by email at [email protected]. We aim to acknowledge all queries within 2 hours and resolve the majority of issues within 24 hours. For urgent responsible gaming matters such as self-exclusion requests, responses are prioritised and actioned within minutes.